COMAC MEDICAL is a Full Service CRO/SMO providing a broad network of clinical research sites in the best healthcare institutions across Central and Eastern Europe. Due to our successful development and activities, we are looking for highly motivated and responsible candidates for the position of:

IT Help Desk Specialist

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

The Profile:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction;
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk;
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority;
  • Modify configurations, utilities, software default settings, etc. for the local workstation;
  • Utilize and maintain the helpdesk tracking software;
  • Document internal procedures;
  • Assist with onboarding of new users;
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment;
  • Install, test and configure new workstations, peripheral equipment and software;
  • Maintain inventory of all equipment, software and software licenses;
  • Report issues to the Service Desk for escalation;
  • Manage PC setup and deployment for new employees using standard hardware, images and software;
  • Assign users and computers to proper groups in Active Directory;
  • Perform timely workstation hardware and software upgrades as required.

 The Person:

  • Must have a High school diploma or University degree in Information Systems, Business, Communications or related field is preferable;
  • 2 years of relevant technical experience will be considered as a plus;
  • Good knowledge of spoken and written English;
  • Very good attention to details, excellent analytical capabilities;
  • Responsible, pro-active, well-organized and committed person, team player;
  • Ability to work under pressure and to keep tight deadlines.

The Company Offer:

  • Work for successful international company, excellent career development opportunity in a perspective professional field;
  • Competitive remuneration package;
  • Additional benefits related to work performance;
  • Work in a team of motivated and qualified professionals.

The Assigned Country: Bulgaria.

If you are interested in such an opportunity please send your CV and a cover letter in English describing why your experience and skills make you a good candidate for this position to office@comac-medical.com.

Only short listed candidates with the enclosed cover letter will be contacted for interviews.